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Shipping & Returns

Shipping and returns

*Shipping

In Romania the products will be delivered by Fan Courier or by the Romanian Post at the following prices:
-Fan Courier:
-up to 5 kg => 15lei
-there will be added 1 leu per kg for products which exceed 5kg
-an extra 0,80 lei will be added for each km outside the Fan Courier network in a single direction
-for the complete list of the the cities where you to which you are not charged for extra km click here
-delivery time :24-48 from the dispatch of the package
-Romanian Post:
-9lei for packages under 5kg
-there will be added 1 leu per kg for products which exceed 5kg
-delivery is free for orders with a value higher than 300lei and weight under 20 kg
-delivery time : 5-12 days from the dispatch of the package
The transport fee contains TVA and will be included in the invoice, next to the ordered products.

For orders from abroad, the transport fee varies according to the size, weight, transport company which will be chosen and the package’s destination country. You will be informed about this cost before the delivery of the package to recive your acceptance , after which the cost will be included in your invoice.

ATTENTION!
Please check the package upon arrival. If there are signs of deterioration or there is a suspicion that the package might be unsealed, please make an inventory of the received products and check if these have suffered any damage due to physical, chemical or thermal causes, during transport. For any irregularity, a legal complaint will be filed with the courier company, which is absolutely necessary for the replacement of the product.

*Returns

Damaged product returns that are still under warranty, will be made to the following address:
Str.Calea Floresti nr.6, ap.55
Mag. "PASTRAVUL"
Cluj-Napoca
Cod postal 400509

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